Service Administrator

Service Administrator – Scania Eurocentral

Fixed Term Contract – Duration circa 14 months (depending on start date)

Working hours:

Monday to Friday 08:00 – 16:30 and 1 in 4 Saturday’s 08:00 – 12:00

Salary: £27,205 plus an excellent benefits package, including:

• In-house training provided to support career progression
• 28 days holiday which increases with service + public holidays
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

• Answer the phone in a friendly and open manner using the company standard greeting.
• Invoice and control branch work in progress.
• Check the system to ensure campaigns are completed and costed correctly.
• Work within credit control policy and procedures.
• Carry out the costing on warranty, retail, repair and maintenance to company standards.
• Supply fully priced estimates of repairs required and ensure work is authorised where required.
• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
• Resolve and assist in invoice queries as and when necessary.
• Assist with other administration duties as required.
• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.