Asset & Compliance Data Coordinator

• Location:
  
  Motherwell
• Salary: £34,745 – £37,984 per annum
• Number of hours per week (full time or part time): 35 hours per week
• Grade (if applicable): EVH Grade 6
• Contract (permanent or temporary):
  Permanent

Job Type: Full Time

To provide an excellent asset and compliance service to all the Association’s customers, both internal and external, delivering quality outcomes and resolutions. Assisting in the delivery of an integrated and consistent approach to Compliance, considering external best practice, regulatory requirements, and business priorities, across an all-tenure reactive, planned, and cyclical repair and maintenance service. Monitoring and maintaining all systems, databases and recorded certification for contracts and works including, but not limited to:
Medical Adaptations, Gas Servicing and Maintenance, Electrical Safety, Energy Performance Certificates, Fire Safety, Legionella, and Asbestos.

• Contribute to the delivery of an efficient and effective compliance service.
• Ensure robust processing and timely updates of asset data and all landlord safety certificates, property certificates and warranties.
• Maintain accurate asset data and ensure all other compliance related information is recorded, filed, maintained and updated.
• Collaborate with development, repairs and asset colleagues to ensure robust workflows for processing, and accuracy of, asset and compliance data.
• Contribute to the analysis and compilation of key performance indicator data on behalf of the Property Team and provide support for data analysis requests such as the Annual Return on the Charter, Assurance reviews and others as required.
• Assist in ensuring Clyde Valley Group (CVG) meets all statutory and regulatory compliance in the maintenance, repair and improvement of its properties, and the properties it maintains for others, across all tenures.
• Assist in the review and monitoring of all appointed contractors to ensure they meet the needs of the current and future compliance and asset activities.
• Co‑ordinate and undertake duties as they relate to the programming, delivery and monitoring of all managed contracts and service provision.
• Monitor day‑to‑day activities as they relate to overall contractor delivery and performance, including quality, budgetary and customer experience.
• Monitor contracts and contractors to ensure areas of compliance are met, taking corrective action where appropriate, and escalating where weaknesses are established.
• Manage cases through the CRM system and ensure that customer contact records are kept up to date and that action is taken as required.
• Ensure that communication received through the Compliance and Assets Inboxes is acknowledged, actioned and responded to in a timely manner.
• Attend contractor performance meetings as a representative of the Property Service Directorate and CVG.
• Assist in the development of processes and control documents as they relate to the Asset and Compliance team duties and overall service function.
• Regularly monitor and update all systems and databases, ensuring accurate asset and compliance information is available to contact centre colleagues.
• Liaise with the Technical Inspectors over reactive, planned, and defined cyclical works.
• Liaise with other internal customers to ensure cross‑functional processes are efficient and effective.
• Liaise with customers of CVG in respect of servicing works, asset and compliance works, contractor performance and complaints.
• Display a team approach to the delivery of all asset and compliance services ensuring collaboration within the Property Directorate and other service areas within CVG.
• Participate in training courses and personal development as required.
• Undertake such duties as may be required in terms of the Health and Safety at Work etc. Act 1974 and other health and safety legislation.
• Comply with CVG policies, procedures, and financial regulations at all times.
• Process invoices as required.
• Undertake such delegated duties as may be decided by the Association and as may be required by the Senior Compliance Officer.