Complaints & Resolutions Administrator

Car Money

Eurocentral, ML1 4UF
, Motherwell, North Lanarkshire

40 hours Monday to Friday 8.30-5.30pm

£26k base plus bonus opportunity up to £6k

Join Car Money – one of the UK’s fastest-growing digital finance brokers! We work with huge brands like Auto Trader, Motors, Gumtree and Exchange & Mart – to name a few! With more to come, you’ll be joining a business with HUGE opportunities to grow and develop your career. Our head office is based in Eurocentral, just off the M8 between Glasgow and Edinburgh.

Free parking onsite but if you use public transport make sure you check links as we can be quite tricky to reach.

We’re looking for a proactive, detail-oriented Complaints & Resolutions Administrator to join our growing team s is a key role supporting the effective management of complaints, resolutions, and associated administration, ensuring fair outcomes for customers and compliance with regulatory requirements.

• Logging & allocating new complaints and rejections
• Managing the Complaints inbox, ensuring records are accurately updated with all communications
• Logging Financial Ombudsman Service (FOS) complaints
• Managing associated costs centrally, including authorisation from Management
• Input payments on the bank
• Reconciling costs to accounting system on a weekly basis, ensuring accuracy
• Sending cases to external agencies and communicating updates
• Managing auction stock and sales

• Experience in an accounts, administration, or debt collection role
• Knowledge of FCA and GDPR requirements (desirable)
• Knowledge of the car finance industry (desirable)
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• A collaborative, team-focused approach
• Ability to liaise effectively with internal teams and external agencies
• A proactive mindset, taking ownership and responsibility to get things done

• 30 days holiday rising with length of service
• Flexible shift patterns to suit your Ninja lifestyle
• World class training delivered by the Ninja Academy
• Internal development opportunities – climb the Ninja ladder!
• Onsite parking
• Free tea & coffee and breakfast on a weekend is on us!
• Daily, weekly, and monthly incentives and the big one…. Win a trip abroad!
• Employee discounts
• Generous Ninja Referral Scheme
• Pension & Life Assurance
• Enhanced maternity & paternity leave
• Regular giving back days and charity events
• Access to the Wellbeing Centre – MOT & In house counselling services
• Colleague events – Family Fun Day, Annual ball, Christmas party – yes we like to have fun!

If you would love to be part of our Car Money family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Car Money is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.