Customer Sales Coordinator

Job Summary

As a Customer Sales Coordinator you will manage a portfolio of customers, build strong relationships, and proactively resolve issues. Providing exceptional customer service is your passion, and you relish going the extra mile.

• Deliver second‑to‑none customer service, dealing with a wide range of day‑to‑day queries around orders, products and returns.
• Communicate clearly and work closely with your Sales Manager.
• Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
• Handle customer calls and emails regarding orders, delivery and general enquiries.
• Process ordering, processing and fulfillment for assigned customers.
• Process customer returns.

• Passionate and enthusiastic, enjoys problem solving and delivering exceptional customer experience.
• Committed to providing an outstanding customer journey.
• Thrives in a busy environment.
• Great attention to detail.
• Can keep calm under pressure and prioritize the day.
• Works independently yet is a team player ready to support colleagues.
• Excellent communication skills, able to interact with all levels of people.
• Can think on feet in a fast‑paced environment.

SLS is the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. We source and supply high‑quality products and brands to a diverse customer base. During the pandemic we supported the NHS and the scientific community, and we aided the education sector during school closures. Our culture is welcoming and supportive, with a strong team dynamic and an inclusive environment.

We are a Living Wage Employer and committed to equal opportunities, actively promoting diversity and fairness for everyone.

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Company pension
• Enhanced maternity and paternity leave
• Friendly and sociable teams with staff events
• Company profit bonus schemes
• Cycle2
  
  Work schemes
• Career opportunities for development and progression
• Work‑life balance – Monday to Friday working hours