Wickes Customer Service Advisor; Multichannel

Wickes Customer Service Advisor (Multichannel) – Ascensos – Motherwell, Scotland, United Kingdom

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen! Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.

As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality. At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

As a Multichannel Customer Service Advisor, you’ll support customers with a wide range of home improvement needs – from repainting a room to planning a garden makeover or fitting a new kitchen or bathroom.

Your focus will be on delivering friendly, efficient service across telephone and email, ensuring customers receive accurate advice, clear communication, and timely support.

With full training and ongoing development, you’ll use your product knowledge, attention to detail, and natural enthusiasm to create a smooth, consistent experience while achieving key targets and maintaining high quality standards.

Our typical shift pattern involves:

• 40 hours per week on a rota basis, 5 days per week
• Monday to Saturday; 8:00 AM – 6:00 PM and Sunday 10:00 AM – 5:00 PM

Salary: £competitive

Start Date:

Monday 19th January 2026

Initial Training:
Monday to Friday 9:00 AM – 5:30 PM (for 2 weeks)

This position is based at our site in Motherwell.

• Providing first-class customer service via telephone and email.
• Checking stock levels in stores.
• Ensuring all communication with our client’s customers is handled professionally and promptly.
• Recording details of customer comments on the database provided, leaving clear notes.
• Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
• Taking ownership of the customer experience by providing excellent service.
• Achieving the key targets set.
• Adhering to quality standards and ensuring consistency in all interactions.

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries. We’re delighted to drive innovation on‑site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Excellent writing skills.
• Having knowledge of DIY would be beneficial.
• Ability to build rapport and communicate helpfully.
• Enjoy a creative and hardworking office environment.
• Keyboard/Computing skills.
• Ability to research well and quickly.
• Fantastic questioning skills.
• Ability to work as part of a team.
• Enthusiasm and passion for completing tasks to the best of your ability.

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Nationwide retail discounts.
• Discounted gym membership.
• Your birthday off work (+29 days).
• ‘Refer a Friend’ scheme.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.

Entry level

Full-time

Other

Outsourcing and Offshoring Consulting

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