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Customer Service Representative
Job in
Motherwell, North Lanarkshire, ML1 1QY, Scotland, UK
Listed on 2026-02-10
Listing for:
Morgan McKinley (South West)
Contract
position Listed on 2026-02-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Duration - 6 months
The main purpose of this role is to contact B2B customers (business customers).
Key Day-to-Day Responsibilities
Customer Outreach:
Proactively contact business customers to explain the need for the equipment replacement. Contact will be primarily via telephone or email.
Customer Engagement:
You may need to contact customers several times to encourage them to interact and agree to the replacement.
Handover/Scheduling:
Once the customer agrees to the replacement, you will pass the details to someone else who will schedule the service.
Customer
Experience:
Maintain a customer-facing approach. Since the replacement is necessary for the customer's services to work, there should not be any complaints.
Qualifications
At least years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multitask, organize, and prioritize work
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