Complex Customer Care Specialist - Bereavement & POA
Job in
Motherwell, North Lanarkshire, ML1, Scotland, UK
Listed on 2026-07-13
Listing for:
HSBC
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Bank Customer Service, French Customer Service
Job Description & How to Apply Below
HSBC in the United Kingdom is seeking a Customer Care professional to join the First Direct Customer Care team. The role focuses on high-complexity queries for financially vulnerable customers, Bereavement and POA lines, and frontline calls in a blended service model.
You will deliver outstanding service, manage cases with care, and promote digital self‑service where appropriate. The role offers UK benefits and progression opportunities within HSBC.
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