Empathetic Banking Specialist Vulnerable Customers
Job in
Motherwell, North Lanarkshire, ML1, Scotland, UK
Listed on 2026-07-13
Listing for:
HSBC
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
HSBC is seeking a Specialist Banking Associate to support vulnerable customers across channels with empathy, clarity and professional judgment. You will handle queries via calls, chat and memos, tailor responses to each individual, and escalate where needed, always put the customer first while adhering to bank procedures.
In this hybrid role, you will split time between an office and home, primarily within the UK.
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