Senior IT Support Engineer

Shields Talent is delighted to be partnering exclusively with an established and growing IT consultancy and managed services business to recruit a Senior IT Support Engineer to join their expanding team. Their team is currently around 30 people and they provide IT support, consultancy and professional services to a diverse client base across the UK.

This is an excellent opportunity for a capable and forward-thinking IT professional to take ownership of complex technical work, influence the adoption of new technologies and make a meaningful contribution to a growing business.

You will work alongside IT support consultants, managers and partners, providing high-quality second- and third-line support across a broad range of platforms. The role offers variety, autonomy and the opportunity to steer your development towards the technologies and disciplines that most interest you.

• Senior IT Support Engineer
• Salary - £40k (with salary reviews that recognise your contribution and progress)
• Location
  - Motherwell
• Work conditions
  - Monday to Friday, 9.00 am-5.00 pm (35 hours per week)
• Travel
  - Onsite visits required with clients across the central belt
• Participation in annual profit-related bonus scheme
• Company events and an active social calendar (always lots of fun!)
• Company pension and cycle-to-work scheme
• Company health and wellbeing app with access to a digital GP
• 30 days' holiday per year, plus the opportunity to purchase five additional days
• Candidates must have Right to Work in the UK as sponsorship isn't available for this role
• A full UK driving licence required to be considered for this role

• At least four years' experience in IT support
• At least one year's experience with Azure AD and one year's experience with Microsoft Intune
• Strong working knowledge of Microsoft technologies, SharePoint and a broad range of IT platforms
• Experience of Azure cloud hosting would be advantageous
• Knowledge of Cisco, Fortinet, VoIP telecommunications, virtual platforms or other emerging technologies would be beneficial
• A genuine passion for IT and a proactive interest in technological innovation
• A confident, analytical and solutions-focused approach to complex issues
• Strong written and verbal communication skills, with the ability to build trust with clients and colleagues
• The ability to manage priorities, take ownership and deliver consistently high standards of service
• A collaborative outlook and a willingness to support the development of the wider team

• Ideally, a 2:1 degree or above; however, applications are also welcome from candidates with strong academic qualifications and a demonstrably high level of IT capability

• Deliver responsive, professional second- and third-line support across a wide range of client environments
• Diagnose and resolve complex technical issues, communicating clearly with clients and colleagues throughout
• Contribute to the design, testing and continual improvement of client and internal technology solutions
• Identify relevant emerging technologies and share practical recommendations with the wider team
• Support the successful implementation of new solutions that can add value for clients
• Collaborate with colleagues across the business and contribute to a positive, knowledge-sharing culture

• Initial Online Screening with Jackie (Recruiter)
• First stage interview via MS Teams with Hiring Managers
• Final stage interview onsite with Hiring Managers