Operations Manager

Lead with Heart at Lisini Pub Co

Are you a passionate, strategic leader ready to shape the future of Scottish hospitality? At Lisini Pub Co, a family-run business with over 50 years of excellence, we’re looking for an experienced operations professional to elevate our venues and teams to new heights.

This exciting vacancy has become available due to an internal promotion — a reflection of our commitment to developing talent from within.

Guided by our mission — "The Heart of Hospitality" — we are dedicated to enriching communities through exceptional, responsible, and memorable experiences. As our new operations leader, you’ll drive service excellence, inspire high-performing teams, and help us continue setting the standard in hospitality.

If you’re ready to make a meaningful impact in a values-driven company that truly invests in its people, now’s your chance to join the Lisini family and lead with heart.

• Leading operational strategy to drive efficiency, profitability, and service excellence across all venues.

• Upholding Lisini’s high front-of-house standards, while continuously enhancing the customer experience.

• Inspiring and developing the operations team, cultivating a high-performance culture.

• Updating and innovating service offerings to maintain competitive relevance.

• Setting and monitoring KPIs that align with business objectives.

• Managing key client relationships and ensuring exceptional accommodation standards.

• Overseeing budgets, cost control, and financial reporting for events and operations.

• Contributing to strategic growth initiatives and leading Head of Department (HOD) meetings.

• Ensuring process compliance and utilising data analysis to drive operational improvements.

We are looking for an accomplished leader who brings passion, strategic insight, and an unwavering commitment to exceptional hospitality.

• A strategic thinker with proven decision-making abilities.

• Excellent communication skills, able to inspire and engage teams.

• Committed to compliance, safety, and operational excellence.

• Skilled at building strong, lasting relationships with clients and stakeholders.

• A focus on cost control, profitability, and continuous operational improvement.

• Innovative problem-solver driven by a passion for service excellence.

• A champion of accountability, ownership, and high performance within the team.

• Proven experience leading multi-site hospitality operations.

• Expertise in recruitment, team development, and performance management.

• Flexible shift patterns & a shift swap system
• Learning and development pathways
• Pension scheme
• 50% employee food discount when dining with friends & family
• 20% off events
• Birthday Treat – To help you celebrate, we add £25 to your staff card every year on your birthday
• Free golf membership
• 10 Year Club – rewarding long service
• Complimentary daily soup, tea, coffee, cordial sodas, and filtered water on shift
• Level: our new on-demand pay system with integrated payroll savings, intelligent budgeting, and expert financial guidance.
• We celebrate our staff at the Annual Lisini Ball, a special evening of fun, food, and recognition.
• 24/7 support from our Employee Assistance Programme, partnered with the Burnt Chef Project, providing help whenever you need it.

At Lisini, we are committed to rewarding our team, investing in their growth, and offering every opportunity for progression in an exciting, forward-thinking company.

Hours:

48 hours per week, spread over 5 days, including weekends.

We look forward to welcoming you to the Lisini family!