Team Manager; secondment

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We are currently seeking an experienced professional to join our team in the role of Team Manager (TM) on a seconded basis.

Reporting to the Department Manager in our Premier area within WPB, the TM will lead and develop a team of Premier International Agents, delivering Non-Digital Account Opening for Premier customers and educating them on digital banking options. The role includes raising fraud awareness, encouraging diversity, and ensuring high-quality customer support across all contact channels. The TM will focus on both immediate and wider business goals, keeping customer centricity at the heart of everything we do.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

• Lead and empower a team of Account Opening Specialists to listen and understand our customers, allowing them to provide fair outcomes through robust ways of working, focusing on efficiencies, and the use of the digital tools / platforms
• Maximise customer satisfaction by being a Role Model for quality adherence and customer outcomes, ensuring we get things right first time.
• Be an expert within current risk and coaching frameworks, ensuring standards are met. For example, IDD
• Ensure diary capacity is managed effectively and maximised to its full potential in line with customer demand
• Constantly look for ways to improve performance by seeking operational and service improvements. Harness staff ideas of how to improve how we work, look to remove barriers to ineffective working, and find ways to constantly improve performance against our KPIs – for us and for our customers

• Experience in effective People management, including leading, coaching, motivating and developing a team (essential)
• A working knowledge or background in either Contact centre operations, Premier Banking or account opening (essential)
• A track record of understanding strategy and aligning priorities to improve business effectiveness in sustainable ways
• Outstanding verbal and written communication skills with the ability to converse effectively across all stakeholder levels (essential)
• A track record of deploying change both digital and non-digital which improves the business in a way that inspires and engages those around you

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

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