Retail Sales Assistant - Keyholder

8 hour contract

We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become.

So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

• 25% Colleague Discount and exclusive Double Discount days
• MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
• Family Friendly Leave – Enhanced maternity, paternity and adoption pay
• Holiday – 28 days including bank holidays, or 33 days if Deputy or Store Manager
• Can-Do Academy – Grow your skills and career with instant access to further training and development
• Stream – Claim early access to 50% of your wages as you earn them
• Share Scheme – Own a piece of The Works
• 24/7 support for you and your family – Through our partnership with Retail Trust Charity, an Employee Assistance Programme and more
• Healthcare Cash Plan – Support for everyday healthcare costs
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving

As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. Every day, you create moments that make our customers smile. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether discovering new products or finding the perfect gifts. You’ll also play a key role in keeping the store well‑stocked, tidy, safe and welcoming.

Together with your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included.

• Deliver friendly, knowledgeable, and efficient service to every customer
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment
• Operate tills accurately and handle transactions with care
• Support deliveries, stockroom organisation, and product availability
• Follow all operational procedures, including health & safety and loss prevention
• As a keyholder, open and close the store securely, support cash handling and store security
• Work collaboratively with your team to meet store targets and KPIs
• Stay informed about promotions, products, and services to help customers make informed choices
• Be a brand ambassador – positive, professional, and passionate about what we do
• Manage heavy stock and stairs – the role can be physically demanding, but a supportive team is there to help

• A passion for delivering great customer service
• Strong communication and interpersonal skills
• A team player with a positive, can‑do attitude
• Reliable, punctual, and flexible to work varied shifts
• Comfortable using tills and handling cash
• Previous experience in customer service or hospitality
• Experience in a fast‑paced, high‑volume environment
• For keyholders: experience with store opening/closing and basic supervisory responsibilities

If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience. You may be entrusted to hold keys and take on management responsibilities when a manager isn’t in store. You’ll receive an enhanced rate of pay to recognise these additional responsibilities.

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities

When you turn 18, we’ll give you the training and support to become a keyholder, benefiting from the development opportunities and the enhanced pay that comes with the responsibility.

To inspire reading, learning, creativity and play.

We are Crafty – Smart with what we’ve got.
We are Caring – Heart in every action.
We are Can‑do – Energy that gets it done.

We promote diversity, inclusion, and provide reasonable adjustments. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers, and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working. If reasonable adjustments are needed for an interview, let us know and we’ll be happy to help.

We inspire reading, learning, creativity and play. Because when people spend time doing what they love, it’s time well spent. And with the right passion – it all starts with you.