Manager, Administrative Support

Date Posted:

Country:
United States of America

Location:

US-MA-CAMBRIDGE-BBN
06 ~ 10 & 50 Moulton St ~ MOULTON B6

Position Role Type:
Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:
None/Not Required

Security Clearance Status:
Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Join us and help shape the future of aerospace and defense.

RTX BBN Technologies is seeking a proactive and motivated Administrative Support Manager for our professional administrative support team (POST). Team leadership, business process and organizational skills are critical to this role and enable our administrative team to focus on providing excellent support throughout BBN’s workforce.

This individual will be based out of Cambridge, Mass., but will manage a geographically disbursed team with staff located across BBN’s sites. This hybrid role reports to BBN’s Director of Programs and travel is expected as needed to BBN and/or RTX sites.

• Supervise and mentor administrative support staff across departments and multiple BBN locations in the U.S. Provide daily oversight, guidance, and team leadership. Ensure effective daily administrative support from the staff for business operations and leadership, which includes scheduling meetings, event coordination, onboarding support, procurement assistance, expense processing, assistance with visitor access requests, office supplies management, and other office tasks / functions.
• Set clear direction and expectations; balance workloads and manage absences; ensure administrative staff are available to support special onsite events or meetings; and promote a collaborative team environment.
• Recruit, hire, and onboard administrative support staff, in accordance with company policies, processes and procedures. Manage performance to include conducting performance reviews, coaching and feedback, and support of staff professional development.
• Train staff to comply with company policies and procedures, and computer system use. Serve as a subject matter expert on administrative protocols and train staff accordingly.
• Manage administrative staffing levels, assignments, schedules and administrative budgets to ensure adequate coverage during surge efforts while maintaining efficient operations.
• Partner with Operations, Business Unit leaders and other functional areas to coordinate and align administrative support with business needs.
• Ensure compliance with internal policies, government regulations, and industry standards, particularly regarding data privacy, contractual requirements, and ethics.
• Oversee travel and expense process and submissions. Review and manage travel / expense and expenditures submitted by administrative support staff.
• Review and approve budgets for administrative staff support. Lead and facilitate regular team meetings and develop agendas and execution strategies aligned with BBN’s operational priorities and strategic goals.

• Strategies for working with and across discrete business areas and functional organizations.
• How to find efficiencies in common, repeatable processes.
• Communication strategies and oversight of a geographically disbursed team.