Shift leader, Retail

Join to apply for the Shift Leader role at Caribou Coffee

The Shift Leader is responsible for overall leadership and direction of the store, partnering with the General Manager or Assistant General Manager to ensure teamwork, guest satisfaction, and operational excellence during each shift.

• Demonstrate mastery of the DOING of Team Member with enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Maintain “total store vision” and take ownership of the store's look and feel
• Understand daily deployments, roles, and responsibilities
• Communicate effectively on the floor and delegate objectives to the team
• Identify and address team and guest needs before they become problematic
• Ensure team executes SOP and quality standards consistently
• Coach and give feedback to team members in real time
• Train team on role responsibilities, product knowledge, and promotions
• Handle administrative tasks such as bank deposits, inventory, and product orders
• Develop and grow team members, discussing career and professional growth
• Live core values:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Display confidence and make decisions as the Manager on Duty
• Remain resilient under pressure and maintain calm in critical moments
• Show enthusiasm, curiosity, humility, and eagerness to grow and learn
• Foster an inclusive and inspiring culture on every shift
• Own personal development and seek continuous improvement

• At least 1 year of leadership, restaurant, retail or customer service experience
• Willingness to work early mornings, evenings, holidays, or weekends as required
• Minimum age 18 years

Preferred:

• High school diploma or GED equivalent
• Valid driver’s license and reliable transportation

Ability to hear, speak, see, bend, reach, lift up to 50 pounds, and stand for 4 to 8 hours. Physical requirements may be accommodated with reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at its discretion.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers. We prohibit discrimination and harassment of any type based on characteristics protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

5401 Shoreline Drive, Mound, Minnesota 55364

$12.75 - $21.25 per hour (starting pay is subject to local and state minimum wage regulations; ranges reflect the employer’s expected pay for this position).