Print Production Associate - Mounds View, MN

PURPOSE

The Service Delivery Associate plays a critical role in executing on‑site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly elevate issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities in a fast‑paced environment.
• Functional knowledge of Microsoft Office (Word, Excel, Outlook).
• High attention to detail and organization.
• Ability to work independently and problem‑solve operational issues.
• Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.

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