Club Manager

Job Opportunity:
Club Manager

Baseline Fitness is accepting applications for the Club Manager role.

Reports to:

District Manager. Status:
Full Time / Supervisor / Exempt / Non-Exempt.

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a great customer service experience at all times.
• Perform front desk tasks: greet and welcome members, provide gym tours, handle member service issues and questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counseling performance to help achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware of and trained on current marketing promotions.
• Finish manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

• Customer Service: communicate with customers (including coworkers and the public) to exceed their needs.
• Listening: actively listen, empathize, and help solve problems.
• Problem Solving: identify problems, analyze information, explore alternatives and plan resolutions.
• Diplomacy: demonstrate tact and appropriate behavior in all interactions.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments.

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs. less than 30% of the time

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

$47,500.00 - $50,500.00 per year

We are part of Planet Fitness and operate as Baseline Fitness, a PF brand. This description includes general information about the role and does not constitute a contract of employment.