Service Manager, Bus

At Scipi, our vision is rooted in the belief that a people-first approach is the key to sustainable success. We have built a workplace where employees are deeply engaged, finding purpose and fulfillment in their roles. Our historic and current leadership philosophy has consistently prioritized people over profits, recognizing that a healthy bottom-line profit and increasing shareholder value are natural outcomes of a thriving and engaged workforce.

We aspire to maintain a warm and respectful culture where team members feel valued, respected, and motivated to excel. Our vision extends beyond financial metrics to encompass creating an environment where employees proudly share their experiences and feel a sense of ownership in Scipi’s success. Through our “People First” philosophy, we continuously strive to build a workplace where every individual feels empowered, rewarded, and inspired to contribute their best.

Service Manager, Bus
North Central | Mounds View, MN

Know how to keep a service department moving while bringing out the best in your team?

As the Service Manager, Bus, you’ll lead the safe, efficient, customer-focused, and profitable operation of North Central’s Mounds View Service Department. You’ll guide the service team, manage daily workflow, strengthen customer relationships, and help ensure every repair is completed safely, accurately, and efficiently.

This is more than an opportunity to manage the day-to-day. You’ll also help shape and grow the Mounds View service business by developing technicians, strengthening service processes, improving department performance, and expanding the location’s service capabilities.

If you’re a service leader who enjoys developing people, improving operations, solving problems, and taking ownership of results, this could be a great opportunity for you.

What You’ll Do

In this role, you’ll:

• Lead the service team by establishing priorities and providing direction to Service Technicians, Service Advisors, Warranty Administrators, Detailers, and Porters.
• Keep the shop moving by managing the daily service schedule, setting repair timelines, balancing shop capacity, and adjusting assignments as priorities and customer needs change.
• Develop your team through onboarding, training, coaching, goal setting, performance feedback, and opportunities for technicians to grow their technical capabilities and responsibilities.
• Drive department performance by monitoring productivity, efficiency, utilization, work quality, labor sales, gross profit, expenses, and other established service KPIs.
• Own the repair-order process from opening through closing, ensuring labor, parts, repair lines, technician notes, and billing information are complete and accurate.
• Deliver a strong customer experience by maintaining clear communication about repair status, timelines, recommended repairs, and service expectations.
• Protect quality and safety by overseeing quality-control practices, maintaining service equipment, completing required inspections, and following applicable regulations and company safety expectations.
• Partner across the business by working with the Parts Department, Fixed Operations leadership, vendors, and other teams to support timely repairs and strong service operations.
• Grow the service business by identifying opportunities to improve workflow, shop capacity, customer retention, department profitability, and the location’s overall service capabilities.
• Keep the team informed by making sure recalls, service bulletins, technical publications, and manufacturer requirements are communicated and implemented.
• Manage the tools and resources your team needs by overseeing shop supplies, equipment, and vendor relationships.

In this role, you’ll help the…