Recovery Residence House Manager

Certified Recovery Residence Administrator (CRRA)

The Certified Recovery Residence Administrator (CRRA) is responsible for the overall administration, operation, safety, quality, and regulatory compliance of the recovery residence. The Administrator provides leadership and oversight to ensure the residence operates in accordance with applicable Florida laws and regulations, Florida recovery residence requirements, organizational policies, and established standards of ethical and recovery-oriented care.

The CRRA serves as a leader, role model, and advocate for individuals in recovery. This position is responsible for creating and maintaining a safe, structured, supportive, and recovery-oriented living environment while promoting resident accountability, independence, community integration, and sustained recovery.

The Administrator works collaboratively with multidisciplinary team to ensure continuity of care and a positive resident experience.

Key responsibilities include:

• Recovery Residence Operations
• Regulatory and Compliance Oversight
• Resident Safety and Risk Management
• Financial Administration
• Staff Leadership and Supervision
• Resident Accountability and Recovery Support
• Documentation and Record Management
• Quality Improvement
• Community and Recovery Network Development
• Collaboration With Treatment and Facility Leadership

State specific responsibilities (if applicable) include:

Skills and education required:

• Current Certified Recovery Residence Administrator (CRRA) credential, as applicable to the position and Florida requirements.
• High school diploma or equivalent required; associate's or bachelor's degree in behavioral health, social services, psychology, or a related field preferred.
• Demonstrated experience working in recovery housing, behavioral health, substance use disorder treatment, peer recovery, or a related field.
• Knowledge of recovery-oriented systems of care and the principles of recovery housing.
• Demonstrated leadership and supervisory experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to maintain professional boundaries and confidentiality.
• Ability to respond effectively to emergencies and challenging resident situations.
• Ability to work collaboratively with residents, families, staff, community partners, and organizational leadership.
• Successful completion of required background screening and organizational requirements.
• Valid Driver's license with acceptable MVR
• Maintains eligibility to drive organizational vehicles in accordance with company policy.

Competencies include:

• Customer Service:
  Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available. Knowledge of recovery principles, substance use disorders, and relapse prevention strategies. Commitment to trauma-informed and person-centered care. Ability to support individuals in various stages of recovery.
• Leadership:
  Ability to set clear expectations and enforce rules consistently. Demonstrated leadership in residential, behavioral health, or similar setting. Promotes structure, accountability, and teamwork.
• Problem Solving:
  Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
• Communication Proficiency:
  Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
• Flexibility:
  Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Is willing to assume new responsibilities if the quality of patient care dictates.
• Time Management:
  Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.

Work environment:
This position operates in a recovery living environment and involves regular interaction with patients/residents, staff, and other members of the care team. This role may require responding to resident needs, addressing day-to-day concerns, and maintaining a calm and professional presence in situations that may occasionally be stressful or unpredictable. The noise level in the work environment is generally moderate, with periods of increased activity depending on…