Retail Sales Associate

Overview

Full-Time Retail Sales Associate

Salary: $14.00 to $17.50 per hour. We offer a commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $4.29 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Ability to earn unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months of active, full-time service; additional weeks after one year and on each anniversary thereafter. Vacation can be adjusted per state/local requirements; 120 hours after five years.
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full-time employees meeting minimum requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The role greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associate works with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage plus commission based on productivity. Actual pay depends on factors such as location, qualifications, and experience.

• Greets and interacts with customers to build rapport and provide appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles cash and negotiable items in accordance with policies and regulations.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and good communication.
• Collaborates with all employees to create a positive customer experience.
• Completes assigned training successfully.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, walking, bending, climbing, etc.).
• Ability to work with firearms and to become firearms certified.
• Ability to assist customers on exteriors of the building or retrieve products stored externally.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Must be able to work in multiple locations as needed.
• Flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary. Pawnbrokers have the potential to earn 2-8% commission based on gross profit of personal performance. More details are provided during the interview process.

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