Quality Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Warehouse/Internal Logistics Manager

The work model for the role is:
Onsite, Mount Juliet, TN

In this role, you will work on a team focused on improving the customer experience in product quality and performance in the warranty returns area of the warehouse. Oversees quality improvement initiatives in all areas of the value chain from suppliers to customer. Ensures high quality assistance to the customers for all technical or application critical situations related to the products.

Assure that products and systems meet stated requirements in a cost effective and safe working environment within the local business.

You will be mainly accountable for:

• Drive warehouse quality center operational efficiency and lean improvements. Evaluate and determine functionality of products returned to accept or reject based on technical specifications, quality standards, established procedures, etc. Maintains complete and accurate data in the ERP system (SAP) and customer-facing system (Salesforce).

• Ensures the quality control of the system processing and product testing according to international standards and internal procedures. Ensures the local organization has the necessary hardware and software capability to assure products and systems meet specified requirements and customer expectations.

• Acts timely as coordinator in customer complaints to analyze root cause and take corrective and preventive actions working within cross‑functional teams. Promotes the voice of the customer at the local unit and assists that risks, problems, and solutions are evaluated from a customer/stakeholder point of view.

• Designs, develops, and implements effective metrics that show inefficiencies, prioritizes areas for improvement, identifies improvement actions and focuses on causes and corrective actions to reduce waste;
  Oversees weekly and monthly quality reports and improvement activities. Monitors and reviews progress and suggests correction to meet the key performance indicator targets. Uses quality data analytics from the organization to identify risks, failures, and non‑conformances.

• Bachelor degree in engineering (Electrical or Mechanical preferred)

• Minimum 2 years of experience in a manufacturing or warehouse facility

• Strong teamwork skills; excellent written and verbal communication skills

• Familiar with low voltage products devices and regulations (IEC/UL/CCC/CSA)

• Experience in Data Analysis & Reporting

• Experience in Supplier Relationship Management

• Candidates must already have a work authorization that would permit them to work for ABB in the US.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low‑voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy‑efficient UPS solutions.

The Division's ABB Ability Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions.

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affitaive Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will…