Retail Store Associate

Retail Store Associate – Goodwill Industries of Middle Tennessee, Inc.

Join to apply for the Retail Store Associate role at Goodwill Industries of Middle Tennessee, Inc.

The Retail Store Associate will provide customer service to donors and customers in daily operations of the store in an effort to reach preset sales goals. Our Retail Store Associates properly prepare donated items for retail sale and thrive knowing that serving customers and donors is a priority.

Mt. Juliet, TN

• Demonstrates an enthusiastic, winning attitude at all times. Acts courteously and with interest in each encounter with guests.
• Performs register tasks including verifying funds, accurately counting down register, maintaining cleanliness and stocking register areas.
• Follows proper phone etiquette and uses paging system.
• Follows all GIMT loss prevention procedures.
• Maintains all floor visual presentations, i.e. houseware end caps, H‑rack displays, shoe racks.
• Performs store housekeeping duties such as sweeping, mopping, vacuuming, wiping shelves and dusting (including store, processing area, donation center, restrooms and dressing rooms).
• Ensures the proper rotation of all store merchandise.
• Follows retail dress code policy.
• Able to perform opening and closing procedures per retail policy.
• Performs other duties as assigned by management.

• Responsible for pricing donated product to meet production standards and goals for store sales.
• Responsible for selecting quality donated product within Goodwill stores to meet goals for e‑commerce.
• Promotes and adheres to GIMT’s mission and values.
• Keeps store stocked in accordance with production goals by transferring saleable items to sales floor.
• Prepares products for shipping in accordance with the standard operating procedure.

• Readily available to customers and exhibiting a high level of customer service.
• Be at designated work area ready to work by the scheduled time.
• Accurately and efficiently follow GIMT merchandising standards, i.e.: product placement and stock rotation.
• Knowledgeable of and complies with all company policies and procedures, as well as legal requirements, at all times.
• Helps contribute to a safe, welcoming environment for employees and customers.
• Wears personal protective gear.
• Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms). Will use typical janitorial mechanical equipment, i.e. floor scrubber.
• Regular, reliable attendance, as defined in Goodwill’s attendance policy.
• Performs other duties as assigned by management.

• Ability to effectively communicate with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Able to problem‑solve, prioritize and be able to multi‑task.
• Excellent decision‑making skills.
• Strong attention to details.
• Able to do basic math (addition, subtraction, multiplication and division) and manage a budget.
• Able to operate cash register.
• Basic computer skills (Basic Excel and E‑mail).

• No High School Diploma or GED required.

• No previous experience required.

• Basic proficiency in operating a cash register and using accounting software.
• Basic computer skills (Excel and e‑mail).

• Experience in retail, customer service or production is preferred.

• Must be able to stand, bend and reach for the duration of your shift.
• Must be able to lift, push and pull a minimum of 50 pounds.
• Material handler must be able to drive forklift.
• Donation Attendants must be able to lift, push and pull a minimum of 50 pounds.

Entry level

Full‑time

Sales and Business Development

Non‑profit Organization Management