LTSS Service Coordinator-Western Iowa

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Candidate will meet face‑to‑face with clients in and around the following counties. A specific territory will be assigned based on location.

• Polk
• Ida
• Cherokee
• Pottawattamie
• Story
• Adair
• Woodbury
• Webster
• Emett
• Winnebago
• Harrison
• Shelby
• Carroll
• Crawford
• O'Brien
• Plymouth
• Marion
• Adams
• Taylor
• Mills
• Washington

This field‑based role requires associates to operate primarily in the field, traveling to client sites or designated locations as needed, with occasional office attendance for meetings or training.

• Conduct face‑to‑face program assessments using various tools and pre‑defined questions to identify needs and coordinate waiver (LTSS/IDD), behavioral health, or physical health requirements.
• Use assessment tools to identify members with potential clinical health care needs and coordinate those cases with the clinical health care management and interdisciplinary team.
• Manage non‑clinical needs of members with chronic illnesses, co‑morbidities, or disabilities to ensure cost‑effective utilization of long‑term services and supports.
• Document short‑ and long‑term service and support goals in collaboration with the member’s care team.
• Identify members who may benefit from an alternative level of service or other waiver programs.
• Mentor, serve as subject‑matter expert, or preceptor for new staff; assist in formal training and process improvement initiatives.
• Submit utilization/authorization requests to utilization management with supporting documentation aligned with the individual’s care plan.
• Report critical incidents to the appropriate internal and external parties, such as state and county agencies.
• Assist and participate in appeals or fair hearings, member grievances, appeals, and state audits.
• Travel to work sites and other locations as necessary.

• BA/BS degree and a minimum of 2 years of experience working with a social work agency, or equivalent education and experience.
• Specific education, years, and type of experience may be required based upon state law and contract requirements.

• BA/BS degree in a health‑care related field preferred.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.