Social Work Supervisor

Social Work Supervisor

Join to apply for the Social Work Supervisor role at State of Iowa - Executive Branch.

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services is seeking a Social Work Supervisor to join our team. This position will be domiciled in Mt. Pleasant and will provide services in that and surrounding counties. We are looking for candidates with experience/education in Social Work, Social/Human/Community Services, Case Management, or closely related fields.

• Coordination and implementation of goals and objectives to achieve desired outcomes
• Clinical supervision around case outcomes to assure the safety of children
• Communicating and adhering to current policy and procedure affecting the work
• Assignment work to ensure efficiency in service delivery and equitable workload and approve travel claims, payroll, leave requests and other personnel functions
• Assigning and monitoring all work schedules, manage overtime allocations, and providing input to administration
• General supervision around job duties and performance through regularly scheduled individual supervisory conferences
• Training all new employees and providing regular performance evaluations to all staff at least annually
• Reviewing and approving all legal documents prior to their submission and assuring staff maintain compliance with Iowa Code
• Conducting case record reviews to ensure compliance and quality reviewing worker written work, computer documents, and various other documents to ensure accuracy and timeliness
• Use of various forms of technological resources to monitor, track, approve and direct workflow and conduct regular unit meetings
• Responding to customer and employee inquiries and concerns in a timely manner to assure that issues are resolved
• Establishing and maintaining working relationships with collaterals and maintaining a working knowledge of community resources
• On a rotating basis, be available to all staff after hours and on-call as needed providing case consultation, crisis resolution, and approval of emergency removals

• Within an office environment, provides support to a large segment of the agency through managing internal and external requests for information and legislative reviews requiring comprehension of request, independent judgment to assign and adherence to agency formatting of timely response or communication
• Knowledge of the principles of supervision, including delegation of work, training of subordinates, performance evaluation, discipline, and hiring
• Knowledge of interviewing skills and techniques
• Obtains information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data. Ability and knowledge of Word, Excel, and the Internet
• Applies essential elements of management and administration in assigned office. Recognizes and defines problems, gathers facts using problem-solving tools, develops practical solutions, analyzes each potential solution, compares the outcome of each solution, and selects the best solution to solve the problem
• Effectively communicates orally by expressing ideas and facts to individuals or groups
• Makes clear and convincing oral presentations
• Listens to others
• Facilitates an open exchange of ideas
• Build, foster and maintain partnerships at a variety of levels
• Applies innovative solutions to problems
• Designs new methods where established methods and procedures are inapplicable or are unavailable
• Identifies a need for and knows where or how to gather information by prioritizing, organizing and maintaining information to meet completion deadlines
• Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and makes correct inferences or draws accurate conclusions
• Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest, or unethical behavior
• Maintains regular attendance at work and reports to work on time. Field Operations processes contain critical time frames and excessive absenteeism impacts the meeting of the time frames, which negatively impacts customer satisfaction
• Responds appropriately to supervision. Follows policy and cooperates with supervisors
• Coordinates and oversees office budget and budget control mechanism. Plans, administers, and monitors expenditures to ensure cost‑effective support of programs and policies
• Works in a team environment. The ability to manage group processes
• Encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit
• Works with others to achieve goals
• Deals calmly and effectively with high‑stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous…