Warranty Analyst

Warranty Analyst

JX Truck Center – a leading provider in the diesel industry focused on excellence and customer service.

Under the direction of the Warranty Manager, the Warranty Analyst works with suppliers and manufacturers to file warranty claims, ensuring timely and accurate processing while maintaining clear communication. The analyst seeks innovative ways to streamline the claim process and manages warranty claims efficiently to protect the company’s financial interests.

• Process warranty claims for multiple locations, ensuring each claim is handled promptly and accurately to meet our obligations to customers and suppliers.
• Reconcile warranty financial schedules, maintaining accurate records to fulfill our financial responsibilities.
• Answer warranty‑related questions, providing clear and helpful information to customers and staff.
• Coordinate the processing of dealer‑sponsored warranty claims for assigned fleets, ensuring a smooth and efficient process that meets customer expectations.
• Stay informed about warranty policies and best practices, continuously improving knowledge and skills.
• Seek innovative solutions to streamline the processing of warranty claims, enhancing efficiency and effectiveness across multiple locations.
• Travel to locations as needed, managing resources responsibly to provide necessary support and ensure consistent application of warranty processes and policies.
• Travel to locations as needed, managing resources responsibly to provide necessary support and ensure consistent application of warranty processes and policies.

• Priority Setting
• Customer Service
• Technical Knowledge
• Strong Analytical Skills
• Strong Written and Verbal Communication Skills

• High school diploma or equivalent and two years of related work experience.
• Intermediate computer skills, including Google Apps.
• Demonstrated organizational skills, attention to detail, and ability to work independently.
• Knowledge of the transportation industry.
• Valid driver's license.

• Medical (PPO and HDHP options)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long‑Term Disability (company paid)

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time‑Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training:
  In‑House, Instructor‑Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.