Parts and Service Representative Job Mount Pleasant area,Michigan USA,Customer Service/HelpDesk

Position: Parts and Service Representative I

Position:Parts and Service Representative I

Location: Mount Pleasant, MI

Job :599

# of Openings:0

Job Summary:

The Parts and Service Representative is responsible for providing off-site technical support to customers. They will communicate with customers to understand issues with their machines and guide them to the correct parts needed to fix them. The Parts and Service Representative will need to stay up to date with changes to machines. They will adhere to all Bandit safety, quality, inventory and production guidelines, standards, policies, and procedures.

Duties and Responsibilities:

Excellent understanding of product lines and mechanical parts.
Process parts sales orders and other associated tasks.
Assisting dealer after-market team with parts inquiries, issues, etc.
Assure that all customers’ problems are handled with minimal delay.
Ability to troubleshoot and give verbal instructions.
Increase part sales with dealers and customers.
Ability to work from technical manuals, work instructions, work orders, or historic troubleshooting notes.
Answer customer questions about parts on their specific make and model of machine.
Recommend parts or services to customers based on their needs.
Resolve customer complaints through internal channels in a professional manner.
Other duties as assigned.

Level I:

Credit Card Running

Level 2:

3 out of the 4 Level I Tasks plus:

Looking up parts from build sheets
Diagnosing customer needs
Level 1 Parts Certified through Internal Training Department
Ability to do either Parts & Service email tickets or Parts & Service phone calls

Level 3:

7 out of the 8 Level i & II Tasks plus:

Ability to efficiently do both calls and emails at the same time

Qualifications and

Education Requirements:

Excellent written and verbal communication skills
Excellent communication, presentation, and customer service skills.
Sales background preferred.
Two (2) or more years of experience in related position

Physical Requirements:

Occasionally stand, walk, push, pull, stoop, pinch, grasp, and/or bend
Requires employee to occasionally work both inside/outside in heat/cold, and/or wet/humid conditions.
Occasionally required to use personal protective equipment (PPE) to prevent injury.