Global Operations Center Technician

IT Operations Technician at Epic – this position is based on our campus in Madison, WI, and relocation to the area is required. We recruit nationally and provide financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will monitor the hosting infrastructure stack and respond swiftly to problems. You will:

• Employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems.
• Connect with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.
• Learn more about the team at

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Entry level

• Full-time

• Information Technology

• Computer Networking and Information Technology & Services

As an Equal Opportunity Employer, Epic is committed to diversity, equity, and inclusion. See our full non-discrimination statement at