Store Support, Customer Service Rep

Overview

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Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Assist with non-sales functions including order fulfillment, customer assistance in the lot, and administrative services as needed.
• Direct customers to store departments or merchandise and answer questions on product order status.
• Handle cash management or program compliance tasks as required.
• Work cooperatively with other associates, vendors, carriers, and maintain focus on store objectives with minimal supervision.

• Detail-oriented with proven time management skills.
• Ability to work with others and demonstrate integrity.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Consumer Services