Retail Keyholder; Store

Retail Keyholder (Store 2986)

Game Stop is committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to gamers worldwide. We aim to create unforgettable experiences by constantly pushing the boundaries of what’s possible.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities and delivering outstanding guest service within a sales culture that utilizes Game Stop’s Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible, boosts sales, maintains a clean environment, and fosters guest loyalty.

• Provide best‑in‑class guest service: greet guests promptly and courteously, respond to questions and concerns, assist guests with gaming needs, inform about promotions and the trade‑in program, recommend additional items, and express gratitude.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS computer system, ensuring top‑notch service.
• Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally.
• Promote Game Stop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
• Ensure all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines; keep fixtures and equipment in proper working order.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through effective inventory control and loss‑prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, stock or restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure all products are represented, organized, and alphabetized on the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system; ensure all closeout paperwork and bank deposit slips are completed correctly and accurately; assist management in ensuring the store has sufficient cash and change for sales transactions; make daily bank deposits following established guidelines.
• Check shipments for discrepancies or shortages, record any discrepancies in the POS system, and report them to the appropriate store manager.
• Process defectives, recalls, and stock pulls accurately and promptly, ensuring all boxes are properly labeled and include packing lists.
• Visually inspect associates’ and leaders’ packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to Game Stop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate…