SER Transportation Supervisor - Transportation Job Mount Pleasant area,Michigan USA,Transportation

Job Category: Customer Service

Requisition Number: SERTR
002874

Posted :
October 13, 2026
Full-Time
On-site

Locations

Showing 1 location

Mt Pleasant, MI 48858, USA

Description

IN HOUSE POSTING:

INTERNAL EMPLOYEES & SCIT MEMBERS

SHIFT: 1ST & 2ND

SCHEDULE:

VARIES

WAGE: $19.37

FULL TIME

POSTED DATES: 10/13/26-10/17/26

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Under the supervision of the Transportation Shift Manager, oversee all activities relating to the Valet, Key Booth, Entertainment Chauffeur and Transit operations. Provide areas with leadership whereby they achieve results in accordance with the objectives, performance and quality standards established by the Soaring Eagle Casino & Resort.

Essential Duties and Responsibilities:

Monitor all Transit Drivers to maintain proper servicing of all route destinations in order to meet and exceed the service and time requirements.
Coordinate Transit Drivers for all off-property transportation needs i.e. community member
Ensure federal and state DOT regulations are followed.
Monitor and track ETAs for all entertainer transportation to and from all Michigan airports; monitor the “runners” required by the entertainers while on and off property.
Monitor all radio communication between Transit Drivers and Transportation Dispatcher to ensure professional standards are maintained.
Review video footage of bus coverage per shift and investigate any
Log and track all maintenance and repair issues for shuttle bus and fleet vehicles, including golf carts.
Log and track all shuttle bus patrons being transported
Review Managers daily log to include update from previous shift lead and follow through on necessary action.
Familiarize self prior to shift on the following: staffing for days activities and special events; staffing levels of each area and adjust as needed based on current business demands.
Ensure the cleanliness of all Transportation
Prepare and maintain employee schedule; monitor employees timekeeping punches; follow up as necessary with schedule changes, call offs, tardies and any other attendance related
Enforce and document all attendance policies to include: checking Kronos daily, notifying management of adjustments that must be made and following up on schedule changes, missing punches, occurrences and other related attendance issues.
Make sure all team members are apprised of daily activities and special
Ensure adherence to proper dress code as stated in the employee
Perform distribution of daily work logs and informational
Maintain full knowledge of casino and resort
Prepare and maintain employee schedule; replace and approve call-
Review paperwork for accuracy (i.e., transit pre-shift sheets, valet and keybooth logs, )
Monitor guest interactions to include scripted greeting and farewell
Provide direction and guidance to staff on productivity and efficiency while maintaining a high level of service.
Remain knowledgeable of CVPS software to include proper usage by each position as well as troubleshooting and reporting tools.
Conduct proper training for all new team members and re-training for existing team
Address all guest complaints to the best of your
Act as relief or support in all positions to include Valet, Keybooth, Entertainment Chauffeur and
Regulate traffic to react to special events, concerts, weather, or other daily
Prepare associate evaluations in accordance with the department guidelines for each position so Transportation management can review before submitting for approval.
Assist Transportation management in investigating associate performance and attendance related issues leading to disciplinary action. Assist Transportation management in issuing disciplinary actions to associates.
Identify safety and…