Physician Experience Specialist

The Physician Experience Specialist plays a pivotal role in enhancing the physician new-hire experience by managing a comprehensive onboarding process. This role involves a higher level of responsibility, including process optimization and stakeholder management.

• Oversees and enhances physician pre-hire and onboarding checklists, ensuring timely completion and process efficiency.
• Serves as a liaison for leadership, practice managers, and new physicians, delivering updates and resolving complex onboarding issues.
• In collaboration with the Physician Experience Director, lead the effort to develop clear standards and expectations in regard to physician experience, learning and sharing best practices for optimal outcomes.
• Develops and implements process improvements to streamline onboarding and status changes.
• Proactively identify potential delays in the onboarding process and take corrective action to avoid disruptions. Escalates and resolves high-priority issues and works cross-functionally with all stakeholders to ensure seamless onboarding.
• Manages confidential provider and practice-related information with the highest level of discretion.
• Leads onboarding projects and initiatives aimed at enhancing provider experience and reducing time-to productivity.
• Assists in the creation and refinement of onboarding to ensure alignment with organizational goals and regulatory standards.
• Trains and mentors onboarding coordinators, ensuring understanding of best practices and compliance requirements.
• Assist with the resolution of grievances or concerns raised by physicians, escalating as appropriate to senior leadership.
• Work with IT and Support Services to ensure the necessary equipment and furniture is onsite and functional for the physicians prior to their start date.
• Attend biweekly onboarding meetings held by the medical staff office, HR, and manage care and work collaboratively with these departments to eliminate any delays in the physician’s start date.

• Meet with the physicians on their start date to welcome them and ensure a seamless transition to the network.
• Assist in preparations and marketing of the New Physician Meet and Greets.
• Meet with the Physician Experience Director regularly to discuss onboarding updates, bringing any matters of concern to the forefront promptly.
• Performs other special projects and duties as assigned.

3–5 years of healthcare experience, preferably in physician practice. Proven experience in project management and process optimization. Strong customer service, organizational, interpersonal and communication skills. Experience working cross-functionally with senior leadership and multiple departments. Ability to multitask and independently manage high-priority tasks in a fast-paced environment.

Bachelor’s degree required. An equivalent combination of experience and education may be substituted for degree requirements.