Billing Specialist

Responsibilities

• Gathers meter reading data to process and prepare accurate customer bills.
• Tracks and coordinates the processing of meter installations and meter replacements.
• Monitors, verifies and corrects discrepancies for Accounts Receivable; performs routine clerical and accounting work.
• Responsible for processing and preparing bills; managing reading systems; posts daily cash receipt journals; also balances security deposits and generates reports for customer service totals, meter reading routine work, and meter routes.
• Coordinates with the meter reading department regarding the scheduling of routes to be read, bench tests, and rereads; tracks meter installation and electronic meter replacement and performs data entry.
• Processes and ensures accuracy of customer billing; manages and prepares the meter reading system (both handheld and mobile collector), verifies reading journals, calculates and updates bills; determines unbilled accounts and adds to billing register; prepares the bills for outsource printing and mailing.
• Addresses billing concerns with customers; adjusts accounts due to incorrect meter readings, data entry errors as directed by supervisor.
• Handles various mailings to customers relating to bills, notices, and other types of correspondence.
• Generates reports for meter reading routine work, meter routes, rereads, and missed reads.
• Assists Customer Service as needed with phone calls, posting service orders (turn‑ons, turn‑offs and transfers) for final bills.
• Position reports to the Customer Services Database & Systems Supervisor for planning, scheduling and general matters.

Performs related duties as required.

• Vocational/Technical Degree required with training emphasis in Accounting; supplemented by one (1) to two (2) years previous experience and/or training that includes accounting, customer service, and computer work; or an equivalent combination of education, training, and experience.
• Computer skills with proficiency in Microsoft Outlook, payroll software, and Advances CIS Infinity.