Patient Access Representative

Patient Access Representative Job Description Summary

MUSC Children’s After Hours and Specialty Clinics is a pediatric outpatient clinic under Shawn Jenkin’s Children’s Hospital  host pediatric subspecialists (orthopedics, cardiology, pulmonary, etc.) and provide walk‑in After Hours Care, a direct extension of the pediatric emergency department to serve the community when most pediatricians are closed.

Position requires variable shifts including day, evening, weekend, and holiday coverage.

• Greets and welcomes patients and families in person or by phone.
• Optimizes patient experience and clinic efficiency by appropriately scheduling appointments.
• Maintains patient accounts by accurately recording and updating personal and financial information.
• Collects co‑pays and prior balances.
• Protects patient privacy by maintaining confidentiality of personal and financial information.
• Provides customer service, message distribution, ancillary scheduling, and referral management.
• Interacts respectfully with medical professionals and care team members from diverse cultures and backgrounds.

Hours of operation vary based on clinic needs.

• Specialty Clinics: 7:30 a.m. – 4:00 p.m., Monday–Friday.
• After Hours Care: 3:00 p.m. – 10:00 p.m., Monday–Friday.
• Weekends and Holidays: 11:30 a.m. – 7:00 p.m.

Bachelor’s degree from an accredited college/university, or a high school diploma (GED) with two years of work experience in a medical office, call center, or customer service environment; and a minimum of six months of satisfactory work experience in MUHA Patient Access or equivalent medical‑related experience.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration based on applicable qualifications, merit, and business need.

Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of newly hired employees.

Mount Pleasant, SC

Salary: $29,472.00 - $38,318.00 per year

Seniority Level: Entry Level

Employment Type:

Full‑time

Job Function:
Health Care Provider

Industry: Hospitals and Health Care