MUSCP - Financial Counselor Infusion - East Cooper - Mount

MUSCP - Financial Counselor Infusion - MUSC Health East Cooper - Mount Pleasant

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Responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage, or resources identified revealing the ability to pay out of pocket for MUHA & UMA services; and provide patients co-payment/deductible/deposit information to be paid prior to services rendered.

Entity: University Medical Associates (UMA) Only Employees and Financials

Worker Type: Employee

Worker Sub-Type: Regular

Cost Center: CC001988 UMA AMB INF HEC Infusion CC

Pay Rate Type: Hourly

Pay Grade: Health-19

Scheduled Weekly

Hours:

40

Work Shift: Day (United States of America)

• Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
• Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.
• Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications.
• Minimizes patient complaints through effective and accurate communication and education related to patient out of pocket costs for hospital and physician services.
• Proactively identifies discrepancies within EPIC Tool and works with appropriate teams to resolve.
• Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account.
• For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresholds; discuss and finalize method of payment. Ensures all activities are documented within EPIC.
• Obtain and record accurate patient data, assure compliance with all state and federal regulations to include informing patients about our programs (FAP, Cobra.)
• Work closely with internal and external peers and communicate at a high level of professionalism.
• Interact with State workers and external partners to accomplish work efforts. And, ensure that all the patient accounts are appropriately processed and worked for financial counseling, including noting all areas so that work is visible to the Health Care Team. Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication.
• To work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
• Compliant with all MUSC Health Policies and Procedures.
• Other duties as assigned.

Required Minimum Training and

Education:

High School Degree or Equivalent.

Work Experience:

0-6 months. Knowledge of medical terminology and health insurance preferred; proficiency in Microsoft Word, Excel, and Epic preferred; punctual, dependable, and strong communication skills. Good organizational skills and self‑improvement orientation. Build professional relationships.

Required Licensure, Certifications, Registrations: N/A

Physical Requirements: Perform job functions while standing, walking, and sitting; bend, kneel, climb stairs, reach; good dexterity; lift up to 20 lbs; maintain 20/40 vision; work in latex‑safe environment; occasionally lift or carry up to 20 lbs, overhead 15 lbs; work in dusty or confined spaces occasionally.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

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