Guest Service Agent; Part Time - Hampton Inn & Suites Mt. IOP

Guest Service Agent (Part Time) - Hampton Inn & Suites Mt. Pleasant IOP

1 day ago Be among the first 25 applicants

A Guest Services Agent is responsible for greeting and registering guests, processing check‑in and check‑out, and maintaining high levels of guest satisfaction to achieve financial profitability.

• Greet guests and complete registration, including data entry, room rate confirmation, room selection, electronic key coding, promotion of marketing programs, distribution of welcome packets, and ensuring guests are directed to their rooms.
• Assist guests with check‑out, ensuring accurate accounting of rooms and services, processing payments, handling money, converting foreign currency, and handling gift certificates.
• Demonstrate thorough knowledge of hotel information—room categories, rates, packages, promotions, local area and general product knowledge—and answer guest inquiries.
• Use up‑selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, efficient manner.
• Field guest complaints, conduct research, negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. We seek individuals who embody our values:

• Hospitality – passionate about delivering exceptional guest experiences.
• Integrity – do the right thing, all the time.
• Leadership – leaders in industry and communities.
• Teamwork – team players in everything we do.
• Ownership – owners of our actions and decisions.
• Now – operate with a sense of urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, offering top hospitality experiences across its global brands. Our vision unites us to create remarkable hospitality experiences worldwide. Team members are at the heart of it all.

Hampton Inn & Suites Charleston/Mt Pleasant

Part‑time

Hampton by Hilton

Guest Services, Operations, and Front Office

Entry level

Part‑time

Other

Hospitality