Guest Service Leader PT

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To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

• 1. Maintenance of Guest Service Standards
• a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
• b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
• c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
• e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
• f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
• h. Ensures all unused check lanes are blocked off when not is use.
• i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
• 2. Training and Development of Front End Hosts
• a. Provides training and direction to hosts not meeting the front end standards.
• b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
• c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
• 3. Process guest orders (including performing as a cashier or guest service clerk).
• 4. Perform all other duties as assigned by management.

• 1. Friendly, outgoing personality.
• 2. Ability to work well with others.
• 3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• 4. Ability to read and understand information and direction.
• 5. Knowledge of front end operations.
• 6. Ability to supervise people including training and development.
• 7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• 8. Effective communication and guest service skills.
• 9. Ability to stand for extended periods of time.
• 10. Demonstrate successful use of math skills.
• 11. Ability to work well with computers.

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