Director of AVL Systems

Hours per week: 40 hours, full time

Location:

Mount Pleasant, SC
This position reports to:

Director of Technology
The mission:

Seacoast Church goes all out in our mission to help others Find God, Grow their Faith, Discover their Purpose, and Make a Difference.

The position:
Seacoast Technology exists to create efficient systems and proactively identify solutions, through innovation and collaboration, to empower staff to meet Seacoast ministry goals. This role falls under the central AVL Systems Team (a subset of the Technology Team). This is a customer focused team that designs, installs, maintains, and provides helpdesk support for AVL Systems across all Seacoast campuses and ministries.

The Director of AVL Systems leads our team of hands-on experts and ensures that all technical equipment is installed and working properly during all Seacoast services and events across all campuses.

Key Responsibilities:

• Work closely with the Director of Technology and our AVL partners, understanding the design and specs of all AVL Systems across all campuses
• Lead and develop the AVL Systems Team
• Oversee the deployment and maintenance of all AVL Systems across all campuses, including but not limited to the following:
  • Audio consoles (Di Gi Co  Q338 and Q225, Allen & Heath Avantis and SQ series), speakers, amplifiers, wireless mics and IEMs, video switchers, routers, cameras, lighting fixtures, lighting consoles and software, projectors and TVs, LED walls, environmental control systems, meeting room/conference systems, acoustic panels, AVL network switches, and all related software including but not limited to Pro Presenter, Ableton Live, Klang, WAVES Sound Grid, Dante, Wireless Workbench, Dash Board, ATEM, Onyx, grand
    
    MA and Q-SYS
• Own reliability and performance of all systems mentioned above, including weekly & monthly maintenance rhythms.
• Provide Tier 3 support for AVL requests; delegating Tier 1 and Tier 2 requests to AVL Systems team members; ensuring all tickets find resolution and are responded to in a timely manner, always looking to make it better by identifying more efficient solutions
• Host regular 1:1s; providing ongoing feedback throughout the year and completing annual performance reviews
• Approve PTO requests and other manager duties in Paycom; receipt reconciliation and purchase approvals in Ramp; along with operational budget oversight in Martus
• Prioritize annual capital projects, set and approved by the Executive Director of Operations,to be completed on time and in budget.
  • Communicate emergency AVL requests to the Director of Technology
• Oversee the AVL knowledge base for staff and public
• Maintain strong relationships with church leadership, campus staff, and ministry volunteers to determine and anticipate AVL needs, offer solutions, and ensure adoption
• Educate, train and ensure Production volunteers and Audio Engineers feel confident in executing the Weekend Experience
• Develop and maintain relationships with contractors and vendors to maintain equipment and services as needed and defined by service level agreements
• Participate in weekly on-call rotation within the Technology Team
• Partner with and work closely alongside the Central IT Systems Team (a subset of the Technology Team), as well as the Mount Pleasant Production Team

Job Essentials:

• Christ Follower (As a religious organization, Seacoast Church makes hiring decisions aligned to our faith and beliefs)
• At least 7 to 10 years of experience in a church or production environment working with Audio, Video, Lighting and Acoustics.
• Regular travel to campuses is required, including frequent local day trips, and several overnight trips throughout the year
• Serve in events that occasionally take place outside typical business hours, including nights, weekends, or some holidays
• Willingness to learn new technologies and adapt where needed
• Champion of time management: managing multiple tasks, prioritizing responsibilities, and providing information in a timely and effective manner
• Demonstrated gift to lead & serve others in a team environment
• Bonus Points if you have experience with:
  • Advanced Q-SYS design programming and scripting, including UCIs
  • Dolby Lake, Meyer Compass,…