Director of Operations

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The Director of Operations is responsible for the planning, execution, and optimization of all operational facets of the organization across three core areas:
Events & Gamedays, Stadium Operations, and Merchandise Operations. This role ensures exceptional fan experience, operational efficiency, and revenue maximization while maintaining high standards of professionalism and organizational excellence.

• Lead all gameday operations to ensure a seamless, fan-focused matchday experience.
• Oversee vendor management, including contracts, onboarding, performance, and relationships.
• Manage Event Production & Infrastructure (EPI) planning and execution.
• Hire, train and schedule all gameday operational staff, ensuring appropriate staffing levels and quality service delivery.
• Optimize stadium setup and operational flow to drive revenue, efficiency, and fan satisfaction.
• Oversee execution of hospitality servicing, including suites, decks, and group activations.
• Lead planning, coordination, and execution of all events hosted at the stadium outside of matchdays (corporate events, community events, rentals, team events).
• Manage operational support for external events offsite that are sales related, community engagement focused, or awareness-driven.
• Work cross-functionally with Sales, Marketing, and Partnerships teams to support event goals and deliver high-quality experiences.
• Oversee all year-round stadium maintenance, cleanliness, and facility readiness.
• Ensure the stadium meets professional standards for safety, compliance, accessibility, and operational functionality.
• Manage relationships with contractors and facility vendors (cleaning, maintenance, security, equipment service providers).
• Develop and execute maintenance schedules, inspections, and upgrades.
• Implement operational systems that enhance efficiency and the overall guest and staff environment.
• Oversee all retail merchandise operations, both online and in-stadium.
• Manage inventory control, forecasting, receiving, and reporting to ensure product availability and minimize shrink.
• Lead order fulfillment processes for accuracy and efficiency.
• Ensure the in-stadium team shop is fully staffed, properly merchandised, and operating smoothly on gamedays and during events.
• Work with the merchandise vendor or internal merchandising team on product planning, restocking cadence, and visual presentation.
• Develop and track operational budgets for all areas of responsibility.
• Establish and refine operational processes to enhance efficiency and consistency.
• Collaborate cross-departmentally to support organizational initiatives, major events, and strategic goals.
• Maintain high standards of professionalism, leadership, and communication across all internal and external stakeholders.

• 5+ years of experience in operations, events, facility management, or related fields (sports/entertainment strongly preferred).
• Demonstrated experience managing complex events and gameday operations.
• Strong leadership skills with experience managing staff, vendors, and cross-functional teams.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to work non-traditional hours, including nights, weekends, and holidays as required by event schedules.
• Proven ability to balance operational discipline with fan-first creativity and innovation.

• Reports to:
  
  Chief Operating Officer
• Supervises:
  Stadium Operations Coordinator, gameday staff, event staff, merchandise operations staff, stadium operations vendors/contractors.

Director

Full-time

Management and Manufacturing