Apartment Maintenance - Service Supervisor - Watch at Shem

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles in order to realize that success.

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles in order to realize that success. The Company’s guiding principles are trust, honesty, integrity, and ethical conduct. Sensitivity and responsiveness to our residents and employees are necessary to the growth and long-term success of the Company and its employees.

Employees must be willing to make a commitment to these same principles, without compromise.

• Conduct any and all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and Philosophy
• Ensure adherence to all company policies and procedures

Responsible for supervision and administration of service department and service staff while providing exceptional customer service to residents. Ensure prime physical condition of the community, prompt quality service request responses, and market-ready apartments. Enforce adherence to environmental and OSHA regulation policies and procedures. Responsible for statistical reporting and budget.

• Supervise the following service employees: service technicians, carpenters, turnover coordinators, customer service representatives, and pool attendants (where applicable).
• Supervise all on-site service operations including work orders, turnover service, vehicles, equipment, paper flow, and communication.
• Supervise service request completion to include the distribution of work order assignments and maintaining an acceptable number and quality of completed work orders to Company standards.
• Ensure timely completion of all inspections and reports.
• Review and make recommendations on major equipment acquisitions.
• Supervise regular annual inspections for the condition of Presumed Asbestos-Containing Materials (PACM’s) and Lead-Based Paint (LBP) where applicable.
• Oversee the proper organization of the maintenance shop and storage of supplies and tools.
• Participate in on-call duty as needed or mandated by the needs of the property.

• Maintain appropriate staffing (hire and termination authority).
• Interview applicants for all service positions.
• Approve/Disapprove sick time, PTO, and vacation time usage and any other types of leave from work.
• Approve timecards in the HRIS system for all service employees.
• Ensure employees are trained on the O&M Plans for Lead, Asbestos, Mold and Meth, Asbestos Work Practice Manual, the Emergency Response Plan, the Haz Com Program, and the Respiratory Protection Program, as applicable.
• Ensure all necessary Personal Protective Equipment (PPE) is available to employees.
• Train employees as new chemicals (Safety Data Sheets) are introduced in the workplace in accordance with the Haz Com Program.

• Ensure that E-Binder is accurate with all documented on-site chemicals and is compliant with Safety Data Sheets.
• Ensure no chemicals are used on-site when there are no SDSs present.
• Ensure all containers are properly labeled.
• Arrange training for any new employee who may use a hazardous chemical.
• Ensure that employees are not exposed to hazardous chemicals unless proper training and PPE are supplied.
• Post required notices and posters.
• Conduct an annual audit to ensure compliance with the Haz Com Program.