Technical Writer

Department: Training & Development

Location: SMC

FII USA, Inc. is seeking a Technical Writer
- Manufacturing Work Instructions to develop clear, accurate work instructions and technical documentation for manufacturing operations and ensure documentation reflects approved processes and requirements. Once a part of the team, you will be responsible for a wide variety of tasks within the Training and Development Department in a manufacturing environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The Technical Writer
- Manufacturing Work Instructions will work closely with Engineering, Quality, Operations, technicians, and operators to document manufacturing processes, develop visual work instructions, and maintain controlled documentation that supports consistent execution, quality, and employee training.

• Develop, revise, and maintain manufacturing work instructions, standard operating procedures (SOPs), technical job aids, checklists, forms, process flows, and other related documentation.
• Manage assigned documentation projects from initial requirements gathering through drafting, review, approval, release, and subsequent revisions.
• Collaborate with Engineering, Quality, Operations, maintenance personnel, supervisors, technicians, and operators to gather technical information and document manufacturing processes accurately.
• Observe manufacturing processes at the point of use to verify process steps, role responsibilities, equipment requirements, tools, materials, safety requirements, quality checks, and expected results.
• Identify missing steps, conflicting information, unclear instructions, outdated requirements, and discrepancies between documented procedures and actual manufacturing practices.
• Develop clear, easy-to-follow documentation using standardized terminology, plain language, and appropriate photographs, screenshots, diagrams, tables, annotations, and other visual aids.
• Ensure work instructions clearly define responsibilities, process sequences, decision points, quality requirements, and escalation procedures so employees can perform tasks consistently and accurately.
• Coordinate document reviews with subject‑matter experts, consolidate feedback, resolve content questions, and support the approval and release process.
• Prepare document‑control packages, including revision descriptions, affected roles, training impacts, related documents, and required approvals.
• Support the review of training materials, demonstrations, scripts, and job aids to ensure alignment with approved work instructions.
• Assess the impact of process changes, audit findings, quality improvements, and customer requirements on existing documentation and update affected materials as needed.
• Support periodic document reviews, obsolete‑document removal, terminology standardization, and continuous improvement of documentation templates and processes.
• Maintain accurate project records, source files, revision histories, review documentation, and project status updates.
• Other duties as assigned.

• Associate or bachelor's degree in Technical Communication, English, Engineering Technology, Manufacturing, Communications, or a related field preferred.
• 2+ years of experience in technical writing, procedure development, manufacturing documentation, or a related field required. An equivalent combination of education and relevant experience may be considered.
• Experience developing work instructions or standard operating procedures in a quality‑controlled or high‑volume manufacturing environment preferred.
• Experience in electronics, server, automation, medical device, automotive, or other technical manufacturing environments preferred.
• P…