Sales Support Specialist

Sales Support Specialist

OOCL North America Group

Location:

774 South Shelmore Boulevard, Suite 101, Mount Pleasant, SC 29464

OOCL is one of the world’s largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong’s most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa, and Australasia.

Within our organization, the Sales Support team assists outside sales representatives across the United States. Responsibilities include managing contracts, quoting rates, reserving allocation on vessels, serving as a point of contact for customers regarding contract questions or issues, and working closely with other internal departments to ensure a quality customer experience while doing business with OOCL.

• Manage contracts, quoting rates, and reservation of vessel allocation.
• Act as a point of contact for customers about contract questions or issues.
• Assist with contract maintenance, renewals, and space requests.
• Qualify, process, and troubleshoot requests for spot quotes, trade‑offered rates, and bids.
• Assist sales in maintaining customer records and profiles.
• Apply problem‑solving skills as applicable.
• Maintain service contract knowledge (rate & surcharge structure + terms & conditions).
• Answer and qualify customer inquiries related to rates and service offerings.
• Direct customers to appropriate department as needed.
• Collaborate on onboarding activities with outside sales.

• Must be able to function in MS Office, especially Excel, Power Apps, and Outlook.
• Strong critical‑thinking skills.
• Excellent planning, prioritizing, and multitasking abilities.

• Paid vacation/PTO
• Sick time
• Major paid holidays
• Floating personal days off
• Medical, dental, and vision insurance
• Excellent growth and advancement opportunities

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

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