Digital Banking Specialist

About The Role

As a trusted community bank in Texas, Guaranty Bank & Trust is seeking a dynamic Digital Banking Specialist. The candidate will be expected to deliver exceptional customer service across all our digital banking platforms, responding promptly to requests for assistance via multiple channels. With the ability to multitask effectively in a fast-paced environment and apply critical thinking skills to anticipate and evaluate outcomes, you will play a crucial role in maintaining the bank's reputation for superior customer service.

Join us at Guaranty Bank & Trust as we continue to embrace technological advancements, providing our community with financial solutions. Be a part of our journey, contributing to our mission while growing in a vibrant and forward-looking work environment.

• Foster a courteous and professional relationship with customers, representing Guaranty Bank & Trust positively.
• Conduct accurate and efficient customer setups across various digital platforms.
• Guide customers verbally through our range of digital banking services.
• Analyze and resolve issues swiftly while ensuring effective communication and thorough documentation.
• Manage inbound and outbound customer service requests, offering solutions to arising problems.
• Troubleshoot online and mobile banking issues, maintaining a strong emphasis on customer satisfaction.
• Handle data entry and ongoing reviews for digital banking activity and change reports, ensuring accuracy and compliance.
• Adapt to new products, processes, and services, showcasing a capacity for quick learning and flexibility.
• Cultivate an in-depth knowledge of our products, services, procedures, and regulations for accurate and informed customer interaction.
• Enhance our customers’ relationship with the bank by ensuring they have access to, and understanding of, all relevant bank features and services.
• Monitor reports and activity to assist in fraud detection, applying critical thinking and foresight.
• Comply with privacy policies and procedures to uphold customer confidentiality and information protection.
• Adhere to all federal, state, and local regulatory rules and regulations, as well as company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform additional duties and tasks as assigned by management.

• Excellent written and oral communication skills, enabling clear and concise customer interactions.
• A minimum of one year’s experience with key software tools, including Microsoft Office.
• Proficiency in internet and website navigation, essential for troubleshooting and customer guidance.
• Demonstrated understanding and ability to troubleshoot self-service apps and online platforms, preferably with knowledge of digital banking systems.

Work Location: Guaranty Bank & Trust Tech Center in Mt Pleasant, TX.
Must live within 45 minutes of the bank's location listed below.

Address: 101 West Arkansas Street

Mount Pleasant TX 75455

Required Hours of Availability:

• Monday-Friday 8am-5pm

Education, Experience & Licenses:

• High School diploma or equivalent required.
• Associate’s degree in finance, business or other directly related field preferred.
• Minimum 1 year of banking experience preferred.
• Minimum 1 year of customer service experience required.

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services.

We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per…