Room Service Operator

Job:
Room Service Operator

Classification: Hourly/Non-Exempt

Job Category: Service Workers

The Room Service Operator assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selection. The Operator assists in additional clerical duties as needed.

• Provides excellent customer service (patients, nursing staff, physicians, visitors, co‑workers, etc).
• Demonstrates appropriate phone etiquette.
• Demonstrates knowledge of HACCP Standards.
• Demonstrates appropriate hand hygiene practices.
• Demonstrates proper procedures for meal tray assembly and delivery.
• Demonstrates knowledge of department policy & procedures.
• Demonstrates knowledge of special diets and is able to offer an adequate substitute if needed.
• Respectful use of all hospital equipment.
• Demonstrates ability to use office software programs (Word, Excel, Access, Health Touch, etc).
• Demonstrates ability to maintain patient confidentiality.
• Demonstrates ability to count and verify cash deposits.
• Wears an approved uniform.
• Adheres to and follows all patient experience initiatives.
• Reports to and departs from work on time and as scheduled.
• Performs other duties as assigned.
• Must be able to deal with stress while maintaining composure.
• Works with patient line to ensure meals are all delivered accurately and on time.
• Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).

• One year of experience in a hospital food service preferred.

• High School diploma or equivalent preferred.
• Ability to read and write English preferred.
• Abilities in counseling and effective oral and written communication skills preferred.
• Ability to use office equipment (hand‑free headset, copy machine, etc) preferred.
• Computer experience preferred.

Lifting/Carrying Pushing/Pulling
Lbs. % Time Lbs. % Time

11-20  0-33
21-50  0-33
51-75  0-33
76-100  0-33
Movement % Time
Bend/Stoop/Twist 0-33
Crouch/Squat 0-33
Kneel/Crawl 0-33
Reach above Shoulder 0-33
Reach below Shoulder 0-33
Repetitive Arm None
Repetitive Hand 0-33
Grasping 0-33
Squeezing 0-33
Climb Stairs 0-33
Walking Uneven 0-33
Walking Even 34-66
Environment % Time
Indoors 67-100
Outdoors 0-33
Extreme Heat None
Dusty None
Excessive Noise 0-33
Equipment % Time
Motor Vehicles None
Foot Pedals None
Extreme Heat None
Dusty None
Excessive Noise 0-33
Work near % Time
Machinery None
Electricity None
Sharps 0-33
Chemicals 0-33
Fumes 0-33
Heights None
Vision
Depth Perception Required
< 20" Required
Color Not Required
Peripheral Required
Endurance Hours at Once Total in 12HR
Sit 1 3
Stand 4 4.5
Walk 4 4.5