Registrar - Cancer Center

Job:
Oncology Clinic Registrar

Classification:
Hourly/Non-Exempt

Job Category: 5 Administrative Support Workers

Oncology Clinic Registrar registers patients who come into the clinic for any type of treatment. They primarily report to the Manager and work in a team environment alongside clerks and other Oncology Clinic Representatives. The Oncology Clinic Registrar will use excellent customer service and communication skills to obtain patient data and route patients to the appropriate area.

• Welcome all patients and visitors by greeting them in person, answering inquiries and directs them through the registration process.
• Prepares new patient chart packets in advance of the visit according to scheduled appointment times to ensure patient and staff time is efficiently utilized.
• Utilize an electronic medical record, multi-line phone system, fax machine, printer, copier and scanner to process patients through the registration process.
• Answer phones and transfer phone calls to corresponding employees.
• Coordinates all front office work and patient flow activities.
• Confirm referrals are current and in the chart.
• Ensures that all forms including patient demographics, insurance information and required consents have been completed.
• Verifies patient insurance coverage to determine patient liabilities to include copays, deductibles and coinsurance.
• Follows cash handling guidelines and procedures.
• Refers patients to the Financial Counselor as needed.
• Work closely with Financial Counselor, Patient Navigator, Scheduler and other staff to ensure smooth collection process.
• Prepares daily reports showing daily collections and verify deposit information.
• Maintains monthly collection goal.
• Maintains QA of 98%.
• Resolve all office-based issues and tasks related to equipment, computer, and supplies.
• Adheres to and follows all patient experience initiatives.
• Reports to and departs from work on time and as scheduled.
• Must be able to deal with stress while maintaining composure.
• Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).
• Performs all other duties as assigned.

• At least one year of office experience is preferred.
• Background in Oncology is preferred.

• High school diploma or equivalent preferred.
• Bilingual in English and Spanish is preferred.

Lifting/Carrying Pushing/Pulling;
Movement;
Environment;
Equipment;
Work near;
Vision;
Endurance and Hours details are provided per role requirements and involve typical clinic office activities. See original wording for specifics where applicable to duties and safety considerations.