Technical Service Engineer

Join our team as a Technical Service Engineer
, where hands‑on troubleshooting meets embedded systems expertise. You’ll work with PCBs, sensors, controllers, and firmware to keep complex equipment performing at its best. This role blends technical skill with customer interaction—installing, commissioning, and supporting systems on‑site and in the field. If you enjoy solving real‑world challenges and traveling to support innovative technologies, we’d love to hear from you.

Location: Dynamatic HQ, 7900 Durand Ave, Bldg 3, Mount Pleasant, WI 53177, USA

• 10 paid holidays and PTO starting at two weeks per year
• 401K Plan – 3% employer contribution, matching based on your contribution thereafter: immediate full vesting
• Two medical plans: a PPO and an HDHP with an HSA
• Pet Insurance
• Company‑paid Employee Assistant Program (EAP)
• Two weeks of paid Parental Leave
• Company‑Paid Life Insurance & AD&DD, Short‑Term Disability and Long‑Term Disability
• Additional Voluntary Life Insurance & AD&DD

• Install, commission, and maintain equipment at customer sites
• Diagnose and repair mechanical, electrical, and control system issues
• Utilize software knowledge to:
• Update embedded code (firmware, assembly code) for equipment calibration, optimization, or bug fixes
• Collaborate with peers on root cause analysis of software/hardware issues
• Train customers on operation, preventive maintenance, and troubleshooting procedures
• Document service activities, including field reports, code modifications, and parts usage
• Provide feedback from field issues to engineering and product development teams
• Ensure compliance with safety standards and site regulations
• Up to 50% travel domestically and internationally (as required, sometimes on short notice) to support customer installations and service calls

• Bachelor’s degree in Electrical Engineering (preferred) or Technical degree or related field (or equivalent technical training/experience)
• 3 years minimum related experience, including customer‑facing and/or field service

• Experience in field service, technical support, or a related role
• Familiarity with Firmware/Assembly code or low‑level programming for embedded systems
• Familiarity with C/C++ or higher‑level programming for embedded systems

• Familiarity with rotating equipment (motors, drives, clutches, pumps, or similar)
• Familiarity with embedded systems, PLCs, and industrial control hardware
• Strong mechanical and electrical troubleshooting skills
• Experience reading and interpreting electrical/mechanical schematics
• Excellent communication skills for customer interaction and technical reporting
• Ability to work independently in field environments with minimal supervision
• Experience with oscilloscopes, logic analyzers, and other diagnostic tools

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.