L3 Data Center Technician

Data Center Technicians (L3)

Onsite – Mount Pleasant, WI

• Data Center
• Troubleshooting
• Installation
• GPU
• Networking
• Deployment
• Storage
• Rack & Stack
• Cable Management
• Fiber
• CAT

Do you want to be part of a Midwest technology boom? If so, the time is now! We are hiring Layered Data Center Technicians to join our IT team in Mount Pleasant, Wisconsin.
L3 Data Center Technicians will maintain IT systems, troubleshoot, install servers, and ensure uninterrupted access to network services.
Candidates should also have knowledge of GPU and own experience within automated, scripted, and programmed environments.

• Move servers and switches to required destinations for installation.
• Inspect servers and switches to ensure they are not damaged.
• Install servers and switches and cable them according to provided wire maps.
• Ensure all cables are bundled neatly and in accordance with standards.
• Double-check with network admins to ensure everything is cabled correctly and all connections are up.
• Install additional components needed to include NICs, Drives, and Memory.
• Assist in unboxing and prepping servers as needed.
• Audit servers and consumables.
• Troubleshoot a variety of servers and isolate the problem that the server is encountering.
• Order replacement parts and install them in servers and ship back the defective part to their respective vendors.
• Update firmware on servers to ensure the latest version is installed.
• Configure IP addresses and default login credentials on servers.
• Assist network admins on any issues they are having with a server, including replacing broken or damaged cables, re-routing cables to different ports on the server or switch, replacing optics on both server and switch ports, changing out parts, and installing upgraded versions of those parts in servers.
• Temporarily rack and stack a server or switch in a cabinet and cable it so the network admin can remotely log in and run configurations on the device.
• Assist network admins who reach out requesting specific assistance with servers or switches.
• Deploy and configure GPUs in servers, ensuring proper installation and functionality.
• Perform break-fix tasks, including troubleshooting and replacing faulty components.
• Provide advanced troubleshooting support and resolution of tickets.
• Serve as the initial contact/liaison between team members and management.
• Prioritize and manage workload across the team.
• Review build documentation before projects and validate any questions or concerns.
• Direct build activities related to data center operations.
• Ensure projects are aligned with data center standards.
• Provide thought leadership to aid with growth across the program.
• Manage multiple simultaneous projects with a high degree of stress within the work environment.
• Monitor project deadlines and provide status updates to project managers.
• Ensure compliance with safety measures and data center standards.
• Deploy and configure GPUs in servers, ensuring proper installation and functionality.
• Perform break-fix tasks related to GPUs, including troubleshooting and replacing faulty components.

• High school diploma, GED, or equivalent.
• Basic knowledge of computer hardware, servers, and components.
• Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word).
• 2-4 years in a data center environments.
• Ability to lift up to 35 pounds when necessary.
• Ability to safely climb ladders when necessary.
• Ability to wear personal protective gear correctly when necessary.
• Ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.
• Flexibility to work non-standard business hours that may include weekends and/or holidays.

• CompTIA A+ or equivalent experience.
• CompTIA Server+ or equivalent experience.
• CCENT or equivalent experience.
• Windows OS experience.
• CCNA certification preferred.
• MCP/MSCE certification preferred.
• Scripting experience preferred – Power Shell, Python, Bash.
• Experience with structured cabling, rack & stack, fiber, or optical testing.
• Understanding of storage devices.
• Experience managing work and priorities through a ticketing system.
• Familiarity with ITIL Framework (ITSM, Change Management, Problem…