Repair Coordinator

FII USA, Inc., a Foxconn Technology Group Company, is seeking a Repair Coordinator to manage the inflow and outflow of defective units and coordinate process flow on the production floor. Once a part of the team, you will be responsible for a wide variety of tasks within the Repair Department in a production environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The Repair Coordinator will support repair operations across receiving, repair, testing, and shipping areas, and assist the Repair Department as needed.

• Oversee the full board repair lifecycle including intake, verification, routing, and shipment of returned products.
• Track and monitor unit movement throughout the repair and testing workflow.
• Ensure timely processing of units in accordance with SOPs, policies, and customer requirements.
• Manage and support a team of technicians; assign tasks and monitor progress.
• Provide guidance and operational support to maintain workflow efficiency.
• Assist with scheduling, onsite attendance verification, and floor coverage updates.
• Act as the primary contact for repair-related communication between internal teams and external partners.
• Coordinate with Warehouse, Quality, Engineering, IT, and Operations to resolve issues.
• Prepare weekly and monthly reports including throughput, scrap, cycle times, and repair trends.
• Conduct liability assessments identifying root cause and accountability.
• Support continuous improvement initiatives using Lean and Six Sigma concepts.
• Ensure compliance with safety protocols, quality standards, and audit requirements.
• Other duties as assigned.

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field (preferred).
• 1–3 years of experience in repair, reverse logistics, or manufacturing coordination.
• Strong organizational and problem-solving skills with keen attention to detail.
• Proficiency with ERP/MES/CIMS, SAP, and reporting tools (Excel, Power BI, etc.).
• Excellent verbal and written communication skills.
• Knowledge of Lean Six Sigma or continuous improvement methodologies preferred.
• Must be able to work collaboratively in a fast-paced environment.

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.
• Onsite Aurora Health & Wellness Center available for all employees.
• Employees are continuously encouraged to learn and grow their careers in smart manufacturing.

FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.

FII USA, Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment, without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.