Assistant Manager

Benefits:

• 401(k) matching
• Paid time off
• Employee discounts
• Free uniforms

Job Summary:
The Assistant Manager is primarily responsible for managing the day-to-day club operations, ensuring that all performance and objectives are met to provide a "Judgement Free" member experience. Assistant Managers will assist in the hiring, firing, and training process for all employees and will be responsible for leading the team in a positive, motivational manner with a continuous focus on employee development.

This position will regularly direct all front desk personnel.

Reports to:
Club Manager

Essential Duties and Responsibilities:
Daily Staff Management Duties:

• Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Lead a team through systems and operations to achieve common goals.
• Assist in preparation of all HR-related forms in a timely manner.
• Work with Club Manager to resolve employee issues or concerns professionally.
• Assist Club Manager in disciplinary/termination activities.
• Provide backup support for any absent employee.
• Uphold the integrity and security of staff files and sensitive company documents.
• Be a brand ambassador by leading a Judgement Free lifestyle.
• Assist Club Manager in the training and development of staff, including providing day-to-day coaching.
• Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.

• Greet members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers professionally.
• Give tours, sign up new members, log amenities, and communicate updates and events.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS systems.
• Assist in emergency medical situations.
• Uphold rules and policies in the facility.
• Detail tanning beds, acrylics, and vents weekly.
• Count and track inventory weekly.
• Run necessary reports daily.
• Lead by example and maintain consistent accountability.
• Communicate effectively and clearly between all staff members.

• Utilize Datatrak to assist with updating barcodes, change of address, and billing or payment questions.
• Properly submit refund proposals.
• Create new memberships.
• Uphold integrity and security with member documents and sensitive information.

• Keep front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep.
• Regular cleaning of equipment and tanning units.
• Ensure restrooms are clean, stocked, and clutter-free by following a routine cleaning schedule.
• Accurately complete daily and weekly cleaning responsibilities.
• Oversee the safety of employees, members, and club, reporting repairs to the Director of Operations and assigned maintenance technician timely.

• Oversee the ordering of club supplies using a specific budget based on club requirements.
• Track key performance indicators such as guest counts, cancels, and info calls.
• Manage marketing efforts by ensuring staff is aware and trained on all marketing promotions.
• Assist in the completion of recorded info call inspections.
• Actively participate in growth and development opportunities.
• Successfully partner with team members and senior leadership.

Qualifications/Skills:

• One year of customer service experience is preferred.
• High school diploma/GED equivalent required.
• Must be 18 years or older.
• CPR certification required.
• Superior problem-solving skills.
• Exceptional leadership and diplomacy skills.
• Represent the core values of PFMW at all times.
• Must be willing to occasionally travel for training and support other locations.
• This position may require overtime, weekends, evenings, and holidays. Must be flexible.

Physical Demands:

• Continual standing and walking during shifts.
• Continual talking in person or on the phone during shifts.
• Must be able to lift 75 pounds.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Employee must never put themselves under any equipment.