Director, Sales & Operation Planning

Job Title:

Director of Sales & Operations Planning Department:
Logistics

Location:

Remote must sit in the East Coast | United States, 10- 20% travel requred in the USHours Per Week: 40

Schedule:

Days, Monday – FridaySUMMARYThe Director of Sales &Operations Planning leads the company’s end-to-end planning process, aligning demand, supply, capacity, inventory, and financial plans across the organization. The role develops integrated planning models, drives cross-functional collaboration, and establishes a consistent planning process to support data-driven decision-making and alignment on a single business plan.

RESPONSIBILTIESS&OP Design, Implementation, and Launch:
• Design and implement a comprehensive S&OP framework, including process design, roles and responsibilities, calendars, inputs/outputs, and decision rights.
• Lead the rollout and launch of S&OP across the company, including pilot cycles, refinement, and full-scale deployment.
• Establish and maintain the standard S&OP cycle (demand review, supply/capacity review, pre S&OP, and executive S&OP), ensuring clear agendas, inputs, and outcomes for each step.
• Drive organizational change management: communicate the purpose and value of S&OP, train stakeholders, and coach leaders and teams in new ways of working.

Demand, Supply, and Capacity Modeling:
• Build and own the aggregate demand planning models, combining statistical forecasts, commercial intelligence, and product/market insights into a single, consensus demand view by family/portfolio, region, and channel.
• Develop supply and capacity planning models that translate demand into feasible production, kitting, distribution, and resourcing plans, highlighting constraints, trade offs, and risks.
• Create and maintain integrated scenario and sensitivity models (e.g., upside/downside demand, capacity expansions, service vs. cost trade offs) to support executive decision making.
• Align inventory targets, safety stocks, and service level objectives with the demand and supply plans, ensuring clear policies and visible trade offs.

New Product and Portfolio Planning:
• Develop new product introduction (NPI) and product lifecycle planning models that integrate launches, ramps, phase ins/outs, and portfolio changes into the S&OP process.
• Partner with Product Management, Clinical/Study Management, Commercial, and Operations to translate launch assumptions into demand, supply, capacity, and inventory requirements.
• Ensure NPI plans are visible in the S&OP cycle, with clear accountabilities, timelines, and risk/mitigation actions.

Cross-Functional Alignment and Executive Facilitation:
• Serve as the enterprise owner of S&OP, orchestrating cross functional alignment across Sales/Commercial, Operations, Supply Chain, Finance, and Product/Clinical functions.
• Facilitate the monthly executive S&OP meeting, presenting integrated views of demand, supply, capacity, and financial implications; drive consensus decisions, trade offs, and formal plan approval.
• Ensure that decisions, risks, and assumptions from S&OP are documented, communicated, and cascaded back into functional plans and operational execution.
• Partner with Finance to link S&OP output to financial plans and budgets, supporting revenue, margin, and working capital goals.

Process Governance, Systems, and Continuous Improvement:
• Define and maintain S&OP policies, standards, and governance, including data definitions, planning hierarchies, and performance metrics.
• Lead the selection, enhancement, or implementation of S&OP / integrated business planning (IBP) tools and analytics in collaboration with IT and functional owners.
• Establish KPIs to measure S&OP effectiveness (e.g., forecast accuracy, bias, plan adherence, service level, inventory…