Head Teller​/Lead Customer Service Rep Mount Vernon, OH

CES Credit Union – Utica, OH

Head Teller – Lead Customer Service Representative (Full‑time)

Competitive wage of $19.00 per hour plus a comprehensive benefits package.

Since 1952, CES Credit Union has grown into a community‑based institution dedicated to the financial success of our members and the communities we serve. We offer a wide range of products and services while maintaining a close‑knit team environment.

• Medical, dental, and vision coverage
• Short‑term and long‑term disability insurance
• Life insurance
• 401(k) plan with company match
• Paid vacation, sick days, and personal time
• Paid federal holidays

As a Head Teller – Lead Customer Service Representative, you will:

• Model excellent customer service and train new tellers on policies and procedures.
• Assist members with financial requests and provide tailored loan and credit options.
• Proactively offer additional lending products and savings tools to benefit members.
• Remain calm and professional while resolving complaints using analytical problem‑solving skills.
• Serve as the vault teller, counting, packaging, and controlling money, and completing night deposits.
• Perform administrative tasks, such as reviewing legal documents, obtaining credit histories, and compiling forms.
• Attend seminars to stay current on financial regulations.

• High school diploma or equivalent.
• Lending and cash handling experience.
• Customer service and sales experience.
• Experience in a leadership role.
• Proficiency with administrative tasks such as data entry and record management.
• Ability to use office equipment including fax machines, printers, and adding machines.
• Basic computer skills, including proficiency with Microsoft Word and Outlook.
• Excellent math skills.

Previous banking experience is a plus.

Monday – Friday, 8:30 am – 5:30 pm;
Saturday, 9:00 am – 1:00 pm.

43080, Utica, OH

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