Infrastructure Specialist ; PN

Organization: Developmental Disabilities - Central Office

Agency Contact Name and Information: Jacob Lowry - jacob.lowryo.gov

Work Location: 1250 Vernon view Drive
Mount Vernon, Ohio, 43050
United States

Compensation: $34.53 - $50.66

Schedule: Permanent
- Full Time

Work Hours: 8:00 AM - 5:00 PM, Monday
- Friday

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Information Technology

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

• Inclusion
• Partnership
• Respect

AtDODD's assigned Developmental Centers &/or offices:

• Answers questions fromend users
• Offers technical solutions & assistance to meet business needs of customers & presents informal mentorship opportunities to peers &/orlower-level staff via conversation, observation, or technical documentation
• Offers assistance with producing various reports for the center
• Independently installs, maintains, configures,upgrades &/or administers hardware (e.g., PCs, laptops, printers) &/or software (e.g., MS Office Professional).
• Provides Tier II-III level customer support,business continuity, promotes system security & awareness by adhering tothe Agency’s &/or State’s IT security policy(s) & standards,telecommunications, & physical network connectivity; devises new approaches to problems encountered.
• Diagnoses, analyzes, & resolves issues for customer(s) in assigned single technology domain.
• Creates, organizes, files, &maintains ITS documentation.
• Grant access, maintain user accounts, troubleshoot problems, & upgrade software.
• Takes appropriate action & responds to alarms/alerts per agency policy &procedure (e.g., anti-virus, spam).
• Provides input & suggestions to supervisor/management relative toscope of duties.
• Performs client support for specific agency/enterprise systems; this includes user account support, end user support & training, & application support.
• Interfaces with other platforms from a hardware &/or software perspective (e.g.,video conference equipment).
• Changes telephone system (moves dds hanges) updates speed dial, assists with running call reports.
• Support DC payroll department with Kronos time clock hardware configuration.
• Configure wireless devices to connect & operate on the network (e.g., laptops, smart phones,etc.).

• Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

• The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
• The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment.
• No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.
• Requires travel throughout State of Ohio & may require overnight stay. Must be willing & able to secure a Driver License OR supply your own transportation.

To request a reasonable accommodation due to a disability, please contact the ADA Coordinator at  or by…